Return Policy

Trailer connected to a truck

By Phone: (717) 795-9116

  • Call us Monday–Friday 9:00AM–4:00PM and we will help you with your parts return request


  • Email your return request to with your order number and reason for return. Someone will reach out to you during hours of operation to handle the request.

Requirements For Return:

All trailer sales, cap sales, and truck accessory sales are final

  • All Parts Returns are subject to a 20% restocking fee
  • Special order items are not able to be returned for any reason
  • Trailer orders require a 25% non-refundable deposit
  • Trailer hold deposits are transferable upon request and non-refundable
  • Customer is responsible for return shipping costs where applicable
  • Must contact Trailer Superstore first to obtain an RA#
    • RA# must be placed on the return package to receive a refund
  • Must have original packaging
  • Product has not been used, installed, or disassembled
  • Product is not damaged due to improper installation/handling
  • Do not have missing parts, hardware, or instructions